Job Summary:
Our client is seeking a Operations Analyst who will provide outstanding Quote-to-Cash support and guidance to help Account Executives execute Sales transactions. This opportunity is located in Indianapolis, IN!
Duties:
- Work with Sales, Revenue Recognition and Legal on deal execution and provide suggestions and assistance for contract negotiations or customer satisfaction issues
- Create and modify quotes as required
- Ensure compliance with all company policies and responsible for SOX compliance
- Train Sales and in particular less experienced AE’s and facilitate cross-training among the team
- Contributes ideas and innovations to improve upon existing systems, work processes and procedures
- Create and update internal departmental Policies
- Provide subject matter expertise on projects within Sales Operations
- Review submitted contract and order forms for completeness, accuracy, and conformance to Order Acceptance policy
- Assist with onboarding of new team members
- Work with Sales and Collections to assist resolution to customer billing investigations and disputes
- Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
Desired Skills/Experience:
- Bachelors degree or equivalent combination of education and experience
- 1+ years minimum customer order management, sales operations, or sales and customer support experience
- Contract structuring and Commission Calculation experience
Benefits:
- Medical, Dental, & Vision Insurance Plans
- 401K offered
